Shipping Information

Delivery Times

When choosing your method we will provide you with the estimated delivery time in business days (after order fulfillment) based on your method and shipping destination. The time it takes for you to receive your order varies based on the method you choose and the shipping address.

Priority Shipping, 1 day

If the order is received before 10:00 am (Mon-Fri, excluding holidays), your order will be processed and shipped from our warehouse the same day for delivery on the next business day.

If the order is received after 10:00 am (Mon-Fri, excluding holidays), your order will be processed and shipped from our warehouse the next day and then delivered to you the next business day after being shipped.

Please note: If you choose to inform us that you would like your parcel left at your door without a signature, you will be releasing Aren't We Naughty and Canada Post from all liability for the package after delivery. Getting a signature allows us to ensure that the package was safely delivered, and it is advised to keep this feature with all shipments.

Shipping Costs

The shipping cost may vary by method and shipping destination. If you are having your order delivered to Canada, you may qualify for free Expedited shipping if your subtotal is a minimum of $49 (some exceptions may apply). If you do not qualify for free shipping when you choose your method, you will be shown what you need to do to qualify for free shipping and will be given the option to modify your shopping cart before checkout. Free shipping is also applicable in addition to any sales, promotions or order discounts. Please use the "Shipping Calculator" link at the top of this page to find out if you qualify.

We do not make money on shipping! At AWN we use flat rate shipping costs. Your shipping costs (if any) are based on the average order size and weight from our warehouse to the shipping Province/State provided using the method of your choice.

Order Invoices

As Aren't We Naughty moves forward in its goal of reducing our impact on the environment, all order invoices will now be sent via email. To ensure all important documents are received, including your invoice, please be sure to supply a valid email when making your purchase.

Complete Privacy

First and foremost, we understand discretion is important to many of our customers. All orders are packaged in either a plain corrugated box or bubble envelope & are not marked with the "Aren't We Naughty" name anywhere on the packaging. 

Order Fulfilment

We operate Monday through Friday from 8:30 am to 3:00 pm. All orders placed before 2:00 pm will go out same day if possible (orders with Allure are not guaranteed to ship same day as they are special order and/or there could be a backorder situation, please read below). We do not fulfill or ship orders on weekends or holidays. Therefore orders placed on Friday after 3:00 pm through Sunday will be fulfilled and shipped on Monday (or next business day if there is a holiday). If your order will experience delays for any reason relating to stock availability, a customer service representative will be in contact with you by e-mail

All orders are packed in either plain brown boxes or bubble envelopes. We do not put our logo anywhere on the packaging. Our return address is our corporate information: 748485 Ontario Ltd.

Backorders

If an item ordered is out of stock in our warehouse, we usually try to have it transferred in from one of our retail stores. If we are unsuccessful in finding the item, a customer service representative will be in touch with you by email to provide a few options. We may suggest a similar in stock item as a substitute, backorder the item so we can ship it as soon as it is back in stock, or short the item from the order, refund the cost and ship the rest of the order.

We are usually unable to estimate when a backordered item will be available. We are a retailer, not a manufacturer, so we have no control or knowledge of the manufacturing schedule. When we run out of something, we order more from the manufacturer. If the manufacturer has the item in stock, the wait is usually less than two weeks. If the manufacturer is out of stock, the wait can be several weeks to several months. For items by Allure, we will be able to give you an approximate date of when they will be back in stock.

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