Return Policies

Please note that these policies are for online purchases only and are not applicable to purchases made in Aren't We Naughty store locations.

Methods of Payment

For your convenience, we accept VISA, MasterCard, American Express, Interac Online and PayPal.

Please note that all our prices are in Canadian Dollars. If you would rather not use your credit card online, we do accept mail or email orders, payable by Cheque or Money Order. Simply mail or email us a list of the items you want, be sure to include the product id, product name, quantity, price (color / size / etc. where applicable) and your shipping address and phone number/email address. We will then get back to you with the total cost including applicable taxes or shipping. You may then mail in the cheque/money order to us and once the payment is processed we will ship the order.

Please note that we do not take phone orders. All inquiries will be directed back to the website.

Returning Products Purchased Online

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, please check the package to make sure there is no carrier damage. If the package has significant damage and you feel this might have potentially damaged the items inside, do not open the package, but mark the package Return to Sender and return it.

Due to the intimate nature of most of the products we sell, all sales are final and we do not accept returns. As a result of this policy, we test all products requiring batteries before they are shipped to the customer to ensure they are functioning properly. This is for your protection (note: due to our testing policy, you may see certain products factory sealed packaging carefully opened to complete the product test).

Lingerie: Any garment that covers an intimate area is absolutely not returnable by law, but this is for your protection as well. By law, thongs, g-strings, teddies, bras, bikinis, and other intimately worn apparel are not returnable.

When you purchase a product on Aren't We Naughty's website, we carefully open the packaging and inspect the product to ensure that all electronic aspects are working and that it is generally in good condition. During the checkout process, there is an option that says NOT to do this that says, "I DO NOT WANT you to examine any electronic product(s) before being shipped" if you wish us to do this. If this option has been marked, you are releasing Aren't We Naughty from liability if the product is non-functional, broken, or in poor operating condition upon arrival.

Even with our testing policy, if you still find an item to be damaged or defective, please contact us immediately (within three (3) business days from delivery) regarding the issue. Please note we are not responsible for defects or damage caused by customer error and will not deal with goods that have been used. All claims will be handled on a case by case basis and will be up to the discretion of Aren’t We Naughty. Please note: Aren’t We Naughty stores cannot assist you with any issues regarding an online purchase. All online claims must either be e-mailed through our Contact Us page or call our helpful customer service staff at 905-499-3698.

Included with all orders are a Product Information Sheet and a Warranty Sheet. The Product Information Sheet provides information on how to properly insert batteries and how to properly clean products. The Warranty Sheet provides all information pertaining to any warranty’s that may apply to vibrating toys. Doc Johnson, California Exotics and BMS Enterprises have stipulations on their warranties, please read the sheet for complete details.

Valid Refunds

Shipping and Handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or if we have determined that the product is defective.