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All shipments are made via Canada Post. Canada Post delivers around the world.
Valentine's Day Shipping Dates
In Canada:
Expedited Shipping: February 5th
XpressPost Shipping: February 8th
Priority: Ontario, February 10th, Rest of Canada February 9th
In United States:
XpressPost: January 29th
Priority: February 5th
International:
XpressPost: January 11th
Priority: January 29th
Shipping Methods
When placing an order we will ask for your shipping address. Once provided, you will then be given one or more shipping methods based that shipping address. The shipping methods provided are the standard methods provided by Canada Post.
Canada: 1. Expedited (Regular) 2. Xpresspost 3. Priority (Next Day)
U.S.: 1. Standard Air Mail 2. Expedited 3. Xpresspost
International: 1. Regular
The shipping cost vary by method and shipping destination. Depending on your order subtotal - you may qualify for free shipping (standard method). If you do not qualify for free shipping when you choose your method, you will be shown what you need to do to qualify for free shipping and given the option to modify your shopping cart before checkout. Free shipping is also applicable in addition to any sales, promotions or order discounts. Try our shipping calculator below:
We do not make money on shipping! At AWN we use flat rate shipping costs. Your shipping costs (if any) are based on the average order size and weight from our warehouse to the shipping Province/State provided using the method of your choice.
Our warehouse is not open to the public, so orders, returns or exchanges cannot be made in person.
80 Bramwin Court
Brampton, Ontario, Canada
L6T 5G2
When choosing your method we will provide you with the estimated delivery time in business days (after order fulfillment) based on your method and shipping destination. The time it takes for you to receive your order varies based on the method you choose and the shipping address.
We operate Monday thru Friday from 8:30am to 4:30pm. All orders placed before 4pm will go out same day if possible (orders with Allure are not guaranteed to ship same day as they are special order and/or there could be a backorder situation, please read below). We do not fulfill or ship orders on weekends or holidays. Therefore complete orders placed Friday night through Sunday will be fulfilled and shipped on Monday. If your order will experience delays for any reason relating to stock availability, a customer service representative will be in contact with you by e-mail.
All orders are packed in either plain brown boxes or bubble envelopes. We do not put our logo anywhere on the packaging. Our return address is our corporate information: 748485 Ontario Ltd.
If an item ordered is out of stock in our warehouse, we usually try to have it transferred in from one of our retail stores. If we are unsuccessful in finding the item, a customer service representative will be in touch with you by email to provide a few options. We may suggest a similar in stock item as a substitute, backorder the item so we can ship it as soon as it is back in stock, or short the item from the order, refund the cost and ship the rest of the order.
We are usually unable to estimate when a backordered item will be available. We are a retailer, not a manufacturer, so we have no control or knowledge of the manufacturing schedule. When we run out of something, we order more from the manufacturer. If the manufacturer has the item in stock, the wait is usually less than two weeks. If the manufacturer is out of stock, the wait can be several weeks to several months. For items by Allure, we will be able to give you an approximate date of when they will be back in stock.
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Disclaimer: All models on this site were/are 18 years or older.
