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Please note that these policies are for online purchases only and are not applicable to purchases made in the stores.
For your convenience, we accept VISA, MasterCard, American Express and Discover Card. Please note that all our prices are in Canadian Dollars. If you would rather not use your credit card online, we do accept mail or email orders, payable by Cheque or Money Order. Simply mail or email us the items you want, be sure to include the product id, product name, quantity, price (color / size / etc. where applicable) and your shipping address and phone number/email address. We will then get back to you with the total cost including applicable taxes or shipping. Then you can mail in the cheque/money order to us and once the payment is processed we will ship the order.
Please note that we do not take phone orders, all inquiries will be directed back to the website.
Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, please check the package to make sure there is no carrier damage. If the package has significant damage and you feel this might have potentially damaged the items inside, do not open the package, but mark the package Return to Sender and return it.
Due to the intimate nature of most of the products we sell, all sales are final and we do not accept returns. As a result of this policy, we test all products requiring batteries before they are shipped to the customer to ensure they are functioning properly. This is for your protection (note: due to our testing policy, you may see certain products factory sealed packaging carefully opened to complete the product test).
Lingerie: Any garment that covers an intimate area is absolutely not returnable for your protection as well, but it is also the law. By law, thongs, g-strings, teddies, bras, bikinis, and other intimately worn apparel are not returnable.
When you receive your package, please open and test all battery operated products. Even with our testing policy, if you still find an item to be damaged or defective, please contact us immediately (within three (3) business days from delivery) regarding getting it replaced. Please note we are not responsible for defects or damage caused by customer error and will not accept goods that have been used. In order for us to accept a return for damages or defectives, it must be approved through one of our customer service representatives.
Included with all orders are a Product Information Sheet and a Warranty Sheet. The Product Information Sheet provides information on how to properly insert batteries and how to properly clean products. The Warranty Sheet provides all information pertaining to any warranty’s that may apply to vibrating toys. Doc Johnson, California Exotics and BMS Enterprises have stipulations on their warranties, please read the sheet for complete details.
Shipping and Handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or if we have determined that the product is defective.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. Important: in the event that a returned order has items missing, the return can be refused, or the value of the missing materials may be deducted from the total credit amount (if applicable).
If a customer refund is required for product or shipping costs, the refund will be put on the credit/debit card used originally. The credit will be processed within 3 to 5 business days of us receiving and verifying the returned merchandise.
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase products online, please have a parent or legal guardian make the purchase for you. The law in Canada to purchase adult products is 18 years of age. The law in the United States is 18 or 21 years of age, determined by each State.
We do our best to provide you with the most up-to-date and accurate information. in the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
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Disclaimer: All models on this site were/are 18 years or older.
