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ArentWeNaughty.com Blog - By President Steve Bannister

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Frequently Asked Questions

  1. What currency are the prices displayed in?

    All prices are in Canadian dollars. If you pay by credit card, your credit card company will convert automatically to your domestic currency value & in many cases the exchange rate & conversion will appear on your CC statement. If you would like to see your own country's currency with today's exchange rate, try one of these currency converters...
    OANDA.com
    The Universal Currency Converter

    While shopping on the site, listed beside the current Canadian Dollar selling/sale price we have displayed the estimated conversion for the currency of your choice. When changing the estimate price to US dollars, British pounds or Euros, these prices are only approximate to give you an idea what it will convert to. All transactions are actually settled by our banks the following day! Since we can't know future currency rates the Non-Canadian estimates are only approximate.

  2. Can I pay for an order by Cheque or Money Order?

    In the coming months we will have an online system to place email or fax orders without using your Credit Card online. In the mean time, if you want to place an order without using your shopping cart online, we do accept mail, fax or email orders, payable by Cheque or Money Order. However, we do not ship out the order until the payment is confirmed our bank. If you are ok with this, simply mail, fax or email us with the items you want. Include the Product Code, Name, Quantity, Price (and color or size where applicable) and your shipping address. We will get back to you with the total cost including taxes and shipping (if applicable). Then you can mail in the Cheque/Money Order and once the payment is processed we will ship the order.

  3. Can I order by phone?

    Sorry, we are not able to handle telephone orders at this time.

  4. Are the prices on ArentWeNaughty.com the same as your retail stores?

    For the most part yes. However, some products are offered at a reduced price online. This is because we can pass on the cost savings of shipping directly to our customers. All ArentWeNaughty.com prices are applicable to online purchases only. Store prices may vary and occasionally Online or Retail store specials may be different. Coupons for Online and Retails store are independent.

  5. Are the all the products available online carried in the retail stores?

    Not necessarily. The stores do not carry all 1000 + products. If you have seen a product in the stores that you do not see online (or vice versa), please contact us & we'll arrange a special order at no additional cost.

  6. Can I return my order?

    Due to the nature of the products we sell, we do not accept any returns. To understand this policy, ask yourself if you would want to use a product that had already been shipped to someone else. If your product is damaged or defective, please contact us. For complete details, see our Online Policies page.

  7. How long does it take to receive my order?

    For information on order fulfillment and shipping times, see our Shipping Information page.

  8. Will anyone know what is in my shipment?

    No. We understand discretion is important to some customers. All Orders are packaged in either a plain corrugated box or bubble envelope & they are not marked with the 'Aren't We Naughty' name. For complete details, see our Shipping Information page.

  9. Where can I get more info on using the Category & Products page?

    While browsing the products on the category page, or while viewing the product details, there is a link near the top of the page called "Browsing Help" (look for this Category / Product Page Browsing Help). Click that link to get definitions or help on all the information displayed on those pages.